General Terms and Conditions of Ticket Sales
GENERAL TERMS AND CONDITIONS OF THE AGREEMENT FOR TICKET SALES
Last updated: 08.08.2023
The General Terms and Conditions of the Agreement for Ticket Sales and Other Services apply to SIA “AULA Events”, Reg. No. 41503081894, registered office: Ganību dambis 24D, Riga, LV-1005 (hereinafter referred to as the Executor or AULA) and the Client (as defined below).
AULA Events (hereinafter - AULA) is a company engaged in online intermediary services—ticket sales. More detailed information about the service is available at: https://www.aula.lv/en/about-us-1.
AULA facilitates ticket sales for the event organizer (the Client), who uses AULA's technology and services under their own name but does not become the Event Organizer or an actual service provider for ticket buyers or any other parties.
Definitions:
Agreement: A formal arrangement between the Executor and the Client, which includes General Terms and Conditions, collaboration terms, and their annexes.
Executor: The above-mentioned legal entity providing services to the Client according to the Agreement.
Client: A commercial user of the Executor’s ticket sales platform (website), who acts as the Event Organizer or their authorized representative. The Client can be either an individual or a legal entity responsible for organizing, formatting, and executing the Event.
Party: The Client or the Executor individually. Parties: The Client and the Executor collectively.
Event(s): A public event organized by the Client, such as a concert, performance, festival, sports game, play, exhibition, competition, or any other event with an entry fee.
Ticket(s): A document certifying payment for entry, granting the right to occupy a seat or attend an Event, and the right to request a refund if the Event is canceled or rescheduled.
Website: The Executor’s ticket sales platform on the global internet - www.aula.lv.
Service(s): Ticket sales services on behalf of the Client, online or on-site at the Event venue or designated sales points using the Executor's ticket sales system. This also includes ticket returns (refunds), preparation and submission of Event sales reports to the Client in accordance with the Agreement, advertising, and/or other services provided by the Client under the Agreement terms or addenda.
Ticket Buyer: An individual or legal entity purchasing a document certifying entry to an Event through the Executor's website, at the Event venue, or a designated sales point, confirming their right to occupy a seat or attend an Event organized by the Client.
Ticket Return (Refund): The return of sold Tickets to the Client by Ticket Buyers if the Event is canceled, rescheduled, relocated, or the Event's original format is altered.
General Terms and Conditions: The provisions included in these General Terms and Conditions of the Agreement for Ticket Sales, available in the Agreement for the provision of services.
Collaboration Terms: Additional terms supplementing the General Terms, covering service fees, which are agreed upon and applied between the Executor and the Client.
Conclusion of the Agreement:
The Agreement includes the General Terms and Conditions, encompassing: the subject of the agreement, details of the Executor's obligations and rights, the Client's obligations and rights, confidentiality provisions, details regarding force majeure, dispute resolution procedures, the Agreement term, and other terms. The Collaboration Terms cover the service fee conditions of the Executor.
Upon receiving the Client’s initiative and application, the Executor contacts the Client to agree on the Collaboration Terms. After mutual agreement, the Executor prepares a written Agreement and presents it to the Client, either in written or electronic form. The Agreement may be signed manually or electronically, depending on the Parties' choice.
Subject of the Agreement:
The Executor undertakes, during the Agreement’s term, to sell tickets for Events organized by the Client via the Executor’s website, www.aula.lv, and at designated sales points.
The Client authorizes the Executor to provide ticket sales services before the Event in accordance with the Agreement. The Executor acts solely as a ticket seller and does not assume the role of Event Organizer or actual service provider for Ticket Buyers or other parties.
Executor's Obligations and Rights:
The Executor guarantees the continuous operation of the Website and the Ticket Sales System, with permissible interruptions as separately agreed upon in writing with the Client in the Agreement.
If the Website or ticket sales system is interrupted beyond the agreed period, the Client has the right to terminate ticket sales through the Executor without penalty.
The Executor guarantees the compliance of the ticket sales process with Latvian laws.
The Executor lists the Client’s Event tickets in the online sales program according to the Client’s specified ticket prices and Special Terms, as finalized through mutual agreement.
After the Agreement is signed, the Executor provides the Client access to the online sales program for monitoring ticket sales results.
The Executor reflects information received from the Client on tickets and the Website but is not responsible for the accuracy or legal compliance of such information.
Ticket delivery services are provided by a courier service contracted by the Executor. The Executor is not liable for the quality or timeliness of these services, especially if incorrect delivery addresses are provided by the Ticket Buyer or if technical issues arise during delivery.
The Executor is not responsible for ticket control at the Event venue unless agreed upon in writing in a specific annex.
The Executor reserves the right to limit the number of tickets purchased by a single Ticket Buyer.
The Executor may immediately suspend service provision if it becomes aware (including from public information) that the Client’s Event may be canceled, rescheduled, or altered. The Executor must inform the Client of the suspension and agree on further actions. If an agreement is not reached, the Executor may unilaterally terminate the Agreement and decide on ticket refunds using funds held for the Client, with the Client forfeiting any claims against the Executor in this matter.
Client’s Obligations and Rights:
The Client ensures that other agreements with third parties related to the Event do not affect the Agreement’s execution or the Executor's service provision.
The Client must include information about the Website and ticket purchasing options in all Event informational materials.
The Client assumes full responsibility for the Event’s organization and implementation, including liability for claims, penalties, or complaints related to the Event’s execution, cancellation, quality, timing, location, ticket prices, advertising compliance, content, and intellectual property rights.
The Client is responsible for ticket refunds if the Event is canceled, rescheduled, or significantly altered.
If the Client unilaterally interrupts the Executor’s rights to sell tickets for an Event already under preparation or for which sales have commenced, the Executor is entitled to a penalty fee, the amount of which is agreed upon in the Agreement.
Personal Data and Access to Other Data Types:
AULA protects the privacy and personal data of Website visitors and adheres to applicable data protection laws, including the GDPR.
Each Party ensures the lawful processing of personal data under GDPR and bears individual responsibility for compliance.
The Executor processes only data voluntarily submitted by the Client or Ticket Buyers necessary for service provision, as detailed in the Privacy Policy.
Confidentiality Rules:
The Parties agree to maintain confidentiality regarding any information received from the other Party during the term of this Agreement and for an indefinite period after its termination. The Parties undertake not to disclose or use, beyond the purposes of this Agreement, any information related to it without the written consent of the other Party, except where such disclosure or use is directly necessary for the execution of the Agreement.
If either Party discloses information considered confidential under this Agreement to third parties, the responsible Party shall compensate the other for any damages resulting from such disclosure.
The Client must keep access passwords to the Website confidential and not disclose them to others.
The confidentiality rules do not apply in cases where the law requires the disclosure of information or where such disclosure is necessary to meet legal requirements.
Force Majeure:
In the event of force majeure (including fires, natural disasters, accidents, warfare, government or municipal restrictions or actions, disruptions to electricity or internet services, or other extraordinary circumstances beyond the Parties' reasonable control that prevent or significantly restrict their activities and directly affect the performance of the Agreement), neither Party shall be held liable for the full execution of their obligations under the Agreement.
The Party invoking force majeure must promptly inform the other Party and, within five (5) working days, substantiate this with a written confirmation from competent state authorities or relevant service providers.
Dispute Resolution:
The Agreement is drafted and executed in accordance with the laws of the Republic of Latvia.
All disputes and disagreements arising from the Agreement shall initially be resolved through negotiation. If such disputes are not resolved within twenty (20) days, they shall be settled as prescribed by the Agreement or, if the Agreement does not specify, through arbitration at the Arbitration Court of the Latvian Chamber of Commerce and Industry in Riga, following its regulations. The arbitration shall consist of a single arbitrator, and the language of the proceedings shall be Latvian.
Term of the Agreement:
The Agreement takes effect on the date of mutual signing and remains in force until both Parties fully fulfill their obligations.
Each Party may unilaterally terminate the Agreement by giving thirty (30) days’ written notice to the other Party and completing any ongoing ticket sales transactions.
If the Client violates the terms of the Agreement, the Service Provider may terminate the Agreement immediately by notifying the Client in writing.
Other Provisions:
Any amendments or additions to the Agreement must be documented in writing and, upon mutual signing, become an integral part of the Agreement.
The Agreement encompasses all agreements between the Parties regarding its subject matter and supersedes any prior written or verbal agreements and negotiations.
If one or more provisions of the Agreement become invalid, unlawful, or unenforceable, this shall not affect the validity, legality, or enforceability of the remaining provisions. The Parties agree to make every effort to replace the invalid provisions with new, legally valid ones that preserve the legal and economic essence of the Agreement.
The Parties may not transfer their rights and obligations under the Agreement to third parties without the written consent of the other Party.
The Client must specify a contact person responsible for implementing and coordinating the Agreement, including service requests, acceptance, delivery, signing of documents, and approval of any potential amendments or changes (excluding amendments to the Agreement itself). In case of personnel changes, the Client shall inform the other Party unilaterally.
If a Party fails to provide updated information about changes in the details specified in the Agreement, they shall bear responsibility for any damages caused to the other Party as a result.
The Agreement is prepared in the Latvian language.
Protection of Commercial Users' Interests and Rights:
Under Regulation (EU) 2019/1150, the Client, as a user of the Service Provider’s online ticketing platform, has the right to protect their interests and rights through representative organizations and associations. The registry of commercial and corporate website user representatives in Latvia is available on the Ministry of Economics website. The Latvian state authority overseeing compliance with Regulation (EU) 2019/1150 for online intermediary service providers is the Consumer Rights Protection Centre.